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TECHNOLOGICAL REQUIREMENTS:

  • Internet connection.
  • Device with audio and video (PC, laptop, or tablet).
  • If you experience any technical issues during the visit, you should have a mobile phone so that the healthcare staff can contact you.
  • Once registered, you will receive two emails with the subject Telesavi, which will guide you through the connection process and contain the username, password, and link to the televisit. If you do not receive them, please check your spam folder.
  • The visit will be confirmed once the payment process is completed.

DOCUMENTATION:

  • ID / NIE / Passport
  • Vaccination Card (if possible)

TELEVISIT FOR GROUPS (Maximum 3 travelers):

  • The requested visit is exclusive to the person who registers in the application.
  • Group travelers must travel together to the same destination. All users must connect at the same time for the visit.
  • Please note that, in this visit, personal clinical data will be shared. If you do not wish this, we recommend you request an individual appointment.

FAMILIES:

  • NO visits can be made for other people over 16 years old, even if they are family members, friends, or partners.
  • If your child is under 16, parents can make the visit for minors, as long as the visit is registered in the child’s name. In these cases, the minor does not need to connect.
  • If you want to make the visit for more than one child under 16, you must register each child separately.
  • If the whole family is traveling, each member must register individually. Group visits can be made for a maximum of 3 travelers (including minors).

MEDICATION AND VACCINES:

  • The doctor may prescribe specific medication for the trip via electronic prescriptions, which will be sent to the user’s email.
  • If a vaccine is needed, you will receive an email with the first available date and time following the visit. If it is not convenient, you can call us later at 932 27 93 00 to change it.
  • The medical staff attending to you may prescribe specific medication for your trip through electronic prescriptions, which will be sent directly to your email.
  • If a vaccine is required, our administration team will automatically schedule the in-person appointment after the televisit. You will receive an email with the assigned date and time, ensuring the appointment is scheduled before your trip. You can contact us at 932 27 93 00 if you need to reschedule.

You don't need to book an in-person vaccination appointment on your own; our staff will take care of the entire process for you.

Address and hours of the International Traveler Attention Center (SAVI):   
C/Casanova 150, ground floor, Barcelona.   
(From 8:15 AM to 2:30 PM, Monday to Friday, from September to April)   
(From 8:15 AM to 9:30 PM, Monday to Friday, from April to August).

Start Televisita Request

HOW TO CONNECT?